Shipping & Delivery Policy

At Kayhan Audio, we ensure reliable and efficient shipping services across Australia and worldwide. We partner with Direct Freight Express and Australia Post for domestic shipping and work with trusted international couriers to deliver globally.

1. Shipping & Delivery

Delivery Fees

Shipping costs are calculated based on your location, product size, and weight. Our system will automatically determine the shipping fee at checkout once you enter your delivery address.

• We use Direct Freight Express and Australia Post for all Australian deliveries.
• For international orders, we work with trusted couriers like DHL, FedEx, and UPS.
• Orders cannot be delivered to unattended addresses.
• A signature is required upon delivery. If unavailable, a delivery card will be left.

Order Tracking

Track your order using our Track My Order feature by entering your order ID. Updates may take up to 24 hours after dispatch.

Delivery Timeframes

Australia-wide Shipping

• Metro areas: 2-5 business days after dispatch
• Regional areas: 5-10 business days
• Remote areas: 7-15 business days

International Shipping

We ship worldwide to countries such as the United States, New Zealand, Canada, United Kingdom, Germany, Poland, and more.

• Standard International Shipping: 7-21 business days
• Expedited Shipping: 5-10 business days

Possible Order Delays

• Incorrect or incomplete shipping address
• No one available to sign for delivery
• Payment verification issues
• Customs clearance delays (for international shipments)

Express Shipping

Currently, we do not offer express shipping. We apologize for any inconvenience.

2. Where We Ship

• Australia (all major cities and remote areas)
• United States
• New Zealand
• United Kingdom
• Canada
• Germany
• Poland
• And many more!

Need Help?

For any shipping inquiries, please contact our Customer Care Team at 1300 696 488.

Thank you for choosing Kayhan Audio! 🚗🔊